Service Agreement

This Service Agreement sets out the basis on which Batra.ai provides installation, networking, Wi-Fi, CCTV, smart-home, door-access and AI services. It applies to every quote we give you and every job we carry out. By accepting a quote you agree to these terms.

1. Who we are

Batra.ai is a trading name of Level 1 Virtual Solutions Ltd (Company No. 7730536, VAT GB117865296, ICO ZC136917). “We”/“us” means Level 1 Virtual Solutions Ltd; “you” means the customer named on the quote.

2. Your quote and acceptance

A quote is valid for the period stated on it (normally 30 days). A binding contract is formed when you accept it (online, by signing, or by asking us to proceed). The quote, this agreement and any agreed variation form the whole agreement.

3. Prices and VAT

Prices are in GBP. Where VAT applies it is shown separately on the quote and on every invoice at the rate in force at the tax point. Prices assume reasonable, safe access and the conditions described in the quote; if the work is materially different we will agree any change in writing as a variation before continuing.

4. Deposits and payment

We normally ask for a deposit before ordering hardware or booking your installation; it is set against the final price, not an extra charge. The balance is due on completion (installations) or per the milestones shown (AI projects). We accept card payment (via Stripe) and bank transfer. Late payment of a business invoice may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Refunds and cancellations

Deposits are not automatically non-refundable. If you cancel, any refund reflects our genuine costs at that stage, and every refund is issued as a VAT credit note. Private customers have a 14-day right to cancel for any reason, with a full refund if nothing has been started. The full, stage-by-stage detail is in our Refund & Cancellation Policy.

6. Completion and warranty

For installations we ask you to sign off the work on completion; signing confirms the work was carried out, not that you waive your legal rights. Workmanship is guaranteed for 12 months, and manufacturer warranties on hardware are passed through at their stated length. Faulty work is put right under the Consumer Rights Act 2015 — this does not affect your statutory rights.

7. Your responsibilities

You agree to give us safe and reasonable access to the site, and to tell us of anything that affects the work (for example hidden cabling, asbestos, or structural issues). Where these materially change the job we will agree a variation first.

8. Liability

Nothing in this agreement limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law. Subject to that, our total liability is limited to the price of the job, and we are not liable for indirect or consequential loss.

9. Your data

We handle your personal data in line with UK GDPR and our Privacy Policy. For AI and ongoing services, data processing is governed by our Data Processing Agreement. We keep financial records for 6 years as HMRC requires.

10. Governing law

This agreement is governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not remove any protection you have as a consumer where you live.

Contact us

If you have any questions, please contact us: